Shipping policy

Thank you for shopping with FLYBY. We are excited to bring our premium products directly to your doorstep. Below is all the information you need to know about our shipping process:

1.Order Information:

To ensure timely delivery, please provide full accurate and clear details at the checkout:

  • Full name 
  • Mobile Number 
  • Complete delivery address, including city, district, street, building, and house number.

2. Order Policy:

  • Orders cannot be canceled once dispatched for delivery. 
  • FLYBY may cancel orders suspected of fraud or for other reasons deemed appropriate. 

3. Payment Policy:

  • Bank Transfers: The full invoice amount must be transferred to FLYBY's account prior to shipment. Orders are shipped once the full payment is received. 
  • The customer is responsible for all bank transfer fees and refund charges.

4. Order Processing Time:

  • All orders are processed and shipped within 2-7 business days from the time of purchase.
  • Orders placed on weekends (Friday-Saturday) or public holidays will be processed the next business day.
  • You will receive an email notification with tracking details once your order has been shipped.

5. Shipping Rates:

  • We offer shipping across the UAE.
    • Standard Shipping - flat rate: AED 15
  • Free shipping on orders above AED 500 

6. Delivery Time:

  • Delivered within 2-7 business days depending on your location.
  • We currently only ship locally within the UAE, including all major cities and remote areas.
  • In case of delays beyond our control, we will inform you and ensure delivery as soon as possible. 
  • If delivery cannot be completed to your address or if your address is incomplete, we will contact you to verify the address or to arrange alternate delivery options.
  • If delivery remains unsuccessful and we are unable to reach you, a refund will be processed as per our refund policy.

7. Shipping Methods:

  • We partner with trusted local delivery services to ensure safe and timely delivery.
  • Delivery times can vary depending on your location, but we will keep you updated with tracking details throughout the process.

8. Order Tracking:

  • Once your order is shipped, we will send you a tracking number so you can track the progress of your shipment.
  • If you have any issues or need assistance tracking your order, feel free to contact us at info@flybyofficial.store

9. Delivery Issues:

  • Please make sure the shipping address is entered correctly at checkout. We are not responsible for delays or non-delivery due to incorrect information.
  • If your order hasn’t arrived within the estimated delivery time or there are any delivery issues, please reach out to us, and we’ll work to resolve the issue as quickly as possible.

10. Packaging:

  • We take great care in packaging your order to ensure it arrives safely. All orders are packaged using high quality materials, to ensure your items arrive safely.

11. International Shipping:

  • Currently, we only ship within the UAE. International shipping will be available in the future as we expand our brand.

For Information about our Refund Policy, Click the link here: https://flybyofficial.store/policies/refund-policy